As the Membership Services Manager, you’ll oversee the day-to-day operations at our Scarborough campus and be responsible for the delivery of membership services.
Role: Membership Services Manager
Salary: £29,605 - £33,966 per annum
Contract: Full-Time and Permanent
Location: Scarborough, with Hybrid Working options
Closing Date: Friday 4th October 2024 at 09:00
Coventry University Students’ Union is a charity dedicated to improving the experience of students at the Coventry University Group.
As the Membership Services Manager (Scarborough), you’ll oversee the day-to-day operations at our Scarborough Campus and be responsible for the delivery of membership services (excluding Advice). Your role will work with Senior Academic Stakeholders to ensure the SU delivery meets the needs of students at these sites. You’ll gain excellent knowledge of the demographics of students to make informed decisions on delivery and providing insight on what these students want from the SU. Your role will be expected to work with various SU departments creating strong working relationships.
Our ideal candidate will have previous experience supporting volunteers, managing casual staff and will understand the challenges of engaging students in extra-curricular activities. You will need to be good at working off your own initiative looking for opportunities to further develop our delivery at Scarborough. Experience of delivering student voice activities, particularly representation mechanisms, will be valuable. You’ll have some previous experience delivering events and will have analysed data to be able to present informative reports on how students perceive their experience to a range of high-level stakeholders.
Coventry University Students’ Union’s values are to be helpful, inclusive and ethical and these are reflected in our progressive and people focused rewards and benefits. We offer generous annual leave, an agile working scheme and place a high level of importance on staff support, development, inclusivity, and wellbeing.
Key duties
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To collect and analyse student voice data, producing high quality reports to assess effectiveness and make recommendations for service delivery improvement.
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To inspire and facilitate the delivery of ‘student led’ activities.
- To deliver a range of co- and extra-curricular services and engagement activities
Salary Details
The salary is £29,605 - £33,966 per annum. It is usual to start at the bottom of the grade and salary will increase incrementally on an annual basis, however, for a candidate with highly relevant previous experience an offer may be made within the grade range.
Working hours and Location
This post is a permanent role and is available as a full-time position (37.5 hours per week). As an organisation, we have an agile working programme which supports some working from home. 3-4 days in the office (Scarborough) and 1-2 working from home day can be offered in this role.
Application Process
From this page, you will be re-directed to our recruitment portal. You will be asked to complete an application form, listing your previous work experience and qualifications as well as some application questions for you demonstrate how you meet our shortlisting criteria.
We encourage you to read the job description and person specification, which contains the shortlisting criteria for this role. The applications that most closely match our shortlisting criteria will be invited for interview.
The vacancy page can be found by clicking here (opens in a new window)
When you are ready to apply, please click "Apply for Role".
Applications Close: 9am on Friday 4th October 2024
Interview Date: Tuesday 15th October 2024
If you have any questions or would like an informal conversation before applying, please contact hr.su@coventry.ac.uk.
Focus on Diversity and Inclusion
We are an equal opportunities employer and actively committed to promoting equality and diversity, and expect all staff, students, and volunteers to share this commitment.
We are especially keen to encourage expressions of interest from people currently under-represented within the organisation, these include but are not limited to those from the LGBTQ+ community, people with disabilities, and those from a Global Majority background.
We are a disability confident employer and candidates with a disability will be guaranteed an interview, providing they meet in full all the essential requirements of the post.
If you require any reasonable adjustments to the application or interview process please contact hr.su@coventry.ac.uk.
Staff Benefits
Our benefits offered to staff include: